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NCS Cataolg of IT Services
Managed Servers are hosted in the UIS
Production Data Center and completely managed by UIS
staff. These servers can be physical or virtual servers and can
run Sun Solaris, Red Hat Enterprise Linux, or Windows Server as
operating systems.
As part of Managed Services, UIS provides the following:
- Planning: UIS will work with the requestor(s) to define the
requirements for server(s) and then design a suitable server(s)
solution. The design will be based on Industry best practices
but will work within all the constraints of the project and get
approval of the requestor.
- Procurement: UIS will procure all the resources needed to deploy
the server solution. UIS will order and track the equipment to
make sure it gets delivered in a timely manner.
- Installation: UIS will install any hardware in one of the UIS
data centers. UIS data centers are state of the art data centers
that are secure, manned 24x7x365 that contain redundant facility
services like uninterruptable power supplies (UPS), multiple air
conditioning, automatic transfer switches, backup generator, fire
suppression systems together with redundant enterprise network
connections to the main campus designed to be scalable as the
university requirements demands.
- Operating Systems Support: UIS will install and maintain the
appropriate operating system along with any other system level
software to manage the server(s)
- Setup of Test environments (Development, Test, Quality Assurance,
etc.): UIS highly recommends the use of a test environment that
is separate and distinct from the production environment. UIS
will work with the requestor to ensure that such an environment
is setup and used appropriately for change control with the overall
goal of protecting the production environment.
- Documentation: UIS will maintain all the documentation for setting
up of the system and ensure that is up to date.
- Security: UIS will use the industry best practices to ensure
that the service is secure and in compliance with UISO directives.
- Monitoring: Monitoring will be done by on-call operators and
on-call network administrators and they will resolve problems
or issues based on the SLA.
- Comprehensive Backup and recovery services: UIS will make sure
that backups are performed based on the defined SLA and in case
of a disaster UIS will be able to recover the system as defined
by the SLA.
- Preventative maintenance: UIS will proactively apply patches
and updates released by the vendors to keep the system up to date
based on the SLA.
UIS Staff members maintain expertise in the following operating
systems and platforms:
- Solaris 10 or higher on SUN SPARC hardware and on Virtual VMware
ESX Infrastructure.
- Red Hat Linux Enterprise V5 or higher on Dell Hardware of Virtual
VMware ESX Infrastructure.
- Windows Server 2003 or higher on Dell Hardware or on Virtual
VMware ESX Infrastructure.
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